FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also check your order status by logging into your account at kindofguise.com.

What shipping methods do you offer?
We offer standard and express shipping options. Delivery times vary depending on your location and the shipping method selected during checkout.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

Can I change or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately. We’ll do our best to accommodate your request if your order hasn’t been shipped yet.

RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, in original condition, and with all tags attached. Please note that sale items are final and cannot be returned.

How do I initiate a return or exchange?
To start a return or exchange, visit kindofguise.com and follow the instructions in our Returns section. You’ll receive a return authorization and further instructions.

How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.

PRODUCT INFORMATION
Where are your products made?
All our products are carefully crafted in Europe using premium materials and traditional techniques.

How do I care for my garment?
Care instructions are included with each product. We recommend following these guidelines to maintain the quality and longevity of your items.

Do you offer repairs?
We take pride in our craftsmanship. If your item requires repair, please reach out to us for assistance.

ACCOUNT & PAYMENT
How do I create an account?
You can create an account during checkout or by visiting the registration page at kindofguise.com.

What payment methods do you accept?
We accept all major credit cards and PayPal. All transactions are secure and encrypted.

Can I save items in my wishlist?
Yes, registered users can save items to their wishlist for future purchases.

OTHER QUESTIONS
Do you have physical stores?
We currently operate as an online retailer, allowing us to focus on quality and craftsmanship while keeping our offerings accessible worldwide.

How can I stay updated on new collections?
Subscribe to our newsletter for updates on new arrivals, exclusive offers, and behind-the-scenes content. You can manage your preferences in your account settings.

Are your products sustainable?
We are committed to responsible production practices, using high-quality materials designed to last and implementing sustainable processes where possible.

For any additional questions not covered here, please reach out through our contact form at kindofguise.com.